The security of your personal data is our top priority. Read this Privacy Policy to understand what information we collect, why we collect it, and how we keep it safe.
This privacy policy applies to all services on the 29wind platform. By using our services, you agree to the terms of this policy. For any questions, contact us at support@29wind.bet.
29wind is a trusted online betting and lottery platform serving Bangladesh and other approved regions. We believe your personal data belongs to you — and protecting it is our responsibility.
This Privacy Policy clearly sets out what data we collect, how it is used and stored, and what rights you have over your information. 29wind never sells your data or uses it for advertising without your consent.
29wind complies with international data protection standards. Our systems are regularly verified through third-party security audits.
29wind only collects information necessary to provide its services. No unnecessary data is ever collected.
| Data Type | When It's Collected | Why It's Needed |
|---|---|---|
| Name & Date of Birth | At Registration | Identity Verification & Age Confirmation |
| Mobile Number & Email | At Registration | Account Communication & Security |
| National ID Card | During KYC Verification | Meeting Legal Obligations |
| Payment Information | At the Time of Transaction | Processing payments |
| Address | During KYC Verification | Regulatory Obligations |
While you use 29wind, certain technical information is collected automatically:
We never store your full payment card number. Mobile banking details are used solely for transactions and are stored in encrypted form.
29wind uses collected data solely for specific, legitimate purposes. We never misuse your information.
29wind may send you emails or SMS messages about relevant offers and updates. You can opt out at any time — an unsubscribe option is included in every message.
29wind does not retain any data longer than necessary. Retention periods depend on the type of data and applicable legal requirements.
| Data Type | Retention Period |
|---|---|
| Account Information | Duration of active account + 5 years |
| Transaction History | Minimum 7 years (legal requirement) |
| KYC Documents | 5 years after account closure |
| Customer Service Communications | 3 Years |
| Log Files | 1 year |
| Cookies Data | 30 days to 1 year |
If you request account closure, we will delete all data beyond our legal obligations within the designated timeframe.
29wind never sells your information. However, limited data may be shared in specific circumstances where necessary to provide our services.
Data may be shared with legal authorities when required by a court order, regulatory directive, or national security need. In such cases, we provide only the specific information requested.
All third-party partners are bound by strict confidentiality agreements. They may not use your data for any purpose beyond what 29wind has authorized.
29wind uses cookies to enhance your browsing experience. Cookies are small text files stored in your browser.
Non-essential cookies can be disabled through your browser settings. However, turning off certain cookies may limit some features of the platform.
As a 29wind user, you have full control over your personal data. Your key rights are outlined below:
You may request to see what information we hold about you. We will respond within 72 hours of your request.
If any of your information is incorrect, you may request a correction. We will update it promptly.
You may request deletion of any data held beyond legal obligations.
In certain circumstances, you may request that the processing of your data be restricted.
You may request a download of a copy of your data.
You may object to marketing communications or any other use of your data.
To exercise any of your rights, write to us at support@29wind.bet. We will begin processing your request within 72 hours.
29wind's services are intended solely for users aged 18 and above. We do not knowingly collect data from minors.
If we become aware that a minor's data has been collected by mistake, we will immediately delete that data and close the associated account.
If you suspect a minor is using 29wind, please report it to support@29wind.bet. We will take prompt action.
29wind uses industry-leading technical and administrative security measures to protect your data.
29wind's servers are hosted in internationally certified secure data centers. For any cross-border data transfers, we ensure that the destination country maintains an equal or higher standard of data protection.
All international data transfers are carried out in compliance with applicable laws and international agreements.
29wind may update this Privacy Policy from time to time. We will notify you via email or an on-platform notice before any significant changes take effect.
Any changes to this policy take effect from the date they are published. The "Last Updated" date at the top of this page will always reflect the latest revision. Continued use of the platform after a policy change constitutes your acceptance of the updated terms.
For any privacy-related questions, requests, or complaints, please get in touch with us:
Our customer support team is available 24/7. Feel free to reach out with any privacy-related concerns.
Your privacy is not just a promise — it's enforced through technical and administrative measures.
All your data is protected with bank-grade SSL encryption. Everything from data transfer to storage is fully encrypted.
29wind never sells your personal data to third parties. Your information is used exclusively to deliver our services.
Only authorized personnel can access your data. Strict access controls are always in place.
Request to view, correct, or delete your data — we begin processing within 72 hours and complete it on time.
Third-party experts regularly audit our systems. Any vulnerabilities are identified and resolved quickly.
Our Privacy Policy is written in plain, easy-to-understand English — no complex legal jargon, just clear and straightforward language.
Reassured by our privacy policy? Join 29wind now — no more waiting. We're ready to deliver the best betting experience while keeping every piece of your information completely secure.
By registering, you agree to our Privacy Policy and Terms & Conditions you agree.